CurrentDesk Privacy Policy
At CurrentDesk (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that your personal data is handled in compliance with applicable laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other international data protection standards.
This Privacy Policy, together with our Customer Terms and any other documents referred to herein, sets out how we collect, use, process, and protect your personal data in connection with your use of currentdesk.com (the “Service”). Please read this policy carefully. By using the Service, you agree to the terms outlined herein.
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1. Information We Collect
Information You Provide Directly
When you register for or use the Service, you may provide us with the following types of personal data:
– Name
– Email address
– Contact details
– Billing and payment information
– Any additional information you provide during customer support interactions, event registrations, or offer participation
Information We Collect Automatically
When you use the Service, we may collect the following information automatically:
– Technical data, including your IP address, browser type and settings, device information, operating system, and cookie data
– Usage data, such as URLs visited, page response times, clickstream data, interactions with the website, and error logs
Information from Third Parties
We may receive personal data about you from third-party sources, including:
– Business partners and subcontractors providing technical, payment, or delivery services
– Analytics and search engine providers
– Social media platforms where you have interacted with our content
Special Categories of Data
We do not collect sensitive personal data (e.g., health information, biometric data) without obtaining explicit consent where required.
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2. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
– Performance of a Contract: To provide and manage the Service as per our contractual agreement with you.
– Consent: For specific purposes such as marketing communications, where you have provided explicit consent.
– Legitimate Interests: To enhance and secure our Service, prevent fraud, and improve user experience.
– Compliance with Legal Obligations: To meet legal and regulatory requirements.
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3. How We Use Your Data
We use your personal data to:
– Provide, operate, and improve the Service
– Respond to your inquiries and support requests
– Process billing and payments
– Ensure the security and integrity of the Service
– Send marketing communications (with your explicit consent)
– Analyze Service usage to enhance performance and user experience
– Comply with legal and regulatory obligations
We may aggregate non-personally identifiable data for statistical analysis and business insights.
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4. Your Rights
As a data subject, you have the following rights under GDPR:
– Access: Request a copy of the personal data we hold about you.
– Rectification: Correct inaccurate or incomplete data.
– Erasure: Request the deletion of your data, subject to legal and contractual obligations.
– Data Portability: Receive your data in a structured, commonly used format.
– Restriction: Request limited processing of your data under certain conditions.
– Objection: Object to data processing based on legitimate interests or for direct marketing purposes.
– Withdraw Consent: Revoke your consent for processing at any time, without affecting the lawfulness of prior processing.
To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days, as required by GDPR.
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5. Data Retention
We retain your personal data for as long as your account remains active or as necessary to fulfill the purposes outlined in this policy. After account closure, we may retain data:
– To comply with legal obligations
– To resolve disputes and enforce agreements
– To prevent fraud and abuse
Where no such obligations exist, personal data will be deleted within 12 months after account closure. Aggregated, non-identifiable data may be retained indefinitely.
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6. Data Transfers
Your personal data may be transferred outside the European Economic Area (“EEA”) to countries with differing data protection laws. Such transfers will occur only under these conditions:
– The destination country ensures an adequate level of data protection, as determined by the European Commission.
– Transfers are safeguarded by EU Model Clauses or equivalent contractual frameworks.
By using the Service, you consent to such transfers. We will take all reasonable steps to ensure your data is treated securely.
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7. Data Security
We implement technical and organizational measures to protect your data, including:
– SSL encryption for data transmission
– Regular security audits
– Restricted access to personal data based on role requirements
However, no online transmission is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
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8. Cookies and Tracking
We use cookies to enhance your experience and analyze website traffic. By continuing to use the Service, you consent to our use of cookies. For details, please see our [Cookie Policy].
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9. Children’s Privacy
The Service is not intended for children under the age of 13, and we do not knowingly collect data from them. If we become aware of such collection, we will delete the data promptly.
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10. Disclosures to Third Parties
We may share your data with:
– Business partners and service providers involved in delivering the Service
– Analytics providers to optimize our offerings
– Authorities, when required by law or to protect our rights and interests
We ensure that third-party recipients are bound by confidentiality and data protection obligations.
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11. Data Breach Notification
In the event of a data breach, we will notify affected individuals and supervisory authorities as required by GDPR Articles 33 and 34. Notifications will include:
– The nature and extent of the breach
– Possible consequences
– Measures taken to address the breach
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12. Changes to This Privacy Policy
We reserve the right to update this policy. Changes will be posted on our website and communicated via email where appropriate. The latest version will always be available [here].
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Contact Information
If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [email protected]
Address: Wickham’s Cay 1 Road Town, Tortola, British Virgin Islands
This Privacy Policy was last updated on December 31, 2024.